According to Ombudsman data, complaints against estate agents are down 38% in the first quarter of 2009, compared to the last quarter of 2008. It's a sizable drop... but then, there's been a sizable drop in the number of estate agents, the the number of opportunities they have to get out and meet the public. Interestingly, that didn't stop them offending people last year, during the early days of the crash. 2008 saw a 60% drop in sales, but only a 3% drop on complaints, year-on-year.
Technorati Tags: estate agents, real estate agents
you know they might be being nicer but many of them are still not offering a service that I would be happy with if i was a vendor.
I have enquired 3 times about a property I am genuinely interested in, explaining that I have a mortgage agreed with a good deposit and I never hear back. It doesn't seem to be sold or under offer but I work too late to physically go in and I think basically if they can't be phoning you all day long they think you aren't serious.
I think they need to wake up to the fact a lot of business is done on the internet these days and not live in the dark ages of not replying to e-mail
