Rat and Mouse
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Thu
05
Jun
Foxtons allegedly redefine customer service

20080605Foxtons

Wow - that's from Plebble.com... a website that dares to go places other websites' lawyers might have deemed off-limits. Plebble allows users to rate customer service and value-for-money, and provide rolling averages. Foxtons isn't doing great... in fact, they're even doing worse than the Government:

20080605Foxtons2

The problem - as with any social media - is the potential for mischief making, and we all know that Foxtons tends to carry the can for the public's generalised (and often irrational) distaste for estate agents. That said, the above allegation (about which we know absolutely nothing, other than it exists on the Pebble website, and so can't and won't comment on its reliability) is extraordinary. We'd love to know exactly how a viewing or valuation could possibly turn into a rumpus.

UPDATE 18.30PM - WE'VE JUST BEEN CONTACTED BY PLEBBLE.COM. THEY HAVE APPARENTLY TEMPORARILY SUSPENDED THE ABOVE COMMENT WHILE THEY DISCUSS IT WITH THE PERSON RESPONSIBLE.

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