Because a lot of people still don't seem to know. This, from an interesting thread over at the Channel 4 4homes forum:

We have found that the estate agent often acts in the best interests of the buyer and themselves - rather than the seller (who is the one paying their wages).

No, no, no, no, no. The estate agent is always employed, acts for and is eventually paid by the vendor. And although it's much easier to direct frustrations directly at the agent, if they're doing their job their behaviour just reflects the wishes of the person whose property they're selling. Were they to start acting in anybody else's best interests... now that would be a problem.

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